Welcome

Hello and welcome to Solstice Days

Payments

Payment : I accept Paypal and Debit / Credit Cards and Etsy Gift Cards

Shipping

2020 POSTAL RATES FOR SHIPPING ONLY WITHIN THE UK

I use Royal Mail's signed for service to make sure your handmade items arrive safely.

SMALL ITEMS - Large Letter - (keyrings / coin purses / make up bags / gift sets / face coverings) - from £1.95

SMALL PARCEL - (peg bags/ tea-cosy) from £3.10
(shopping bags / shoulder bags) from £4.10

Items are posted 1–3 business days after purchase
Items bought Saturday are posted Monday or Tuesday if a Bank Holiday.

POSTAGE & PACKAGING
Postage - charged in addition to the price of your item and depends on amount of items ordered and weight, prices charged are what Royal Mail charge me to post items, I don't make a profit on postage

Postage - is combined for multiple orders, any excess is refunded back to the payment method used

Packaging - this is the cost of tissue paper, ribbon, mailing bags or pip boxes.

Items are wrapped in tissue and tied with ribbon as standard, I don't charge extra to wrap items.

Outer packaging - Large Letter - (keyrings/coin purses/ make up bags / gift sets) - in PIP boxes

Small Parcel - (peg bags/ tea-cosy / shopping bags / shoulder bags) - I re-use plastic mail bags, not as pretty as new but recycling packaging stops it going to landfill.

CHRISTMAS CLOSING DATES
**around 18th December as this the last date to post items 2nd class signed for, any orders after this will be sent out on 6th January**

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

RETURNS & EXCHANGES:
Contact me within - 14 days of delivery
Post back Items - within 30 days of receipt
Request a cancellation - within 12 hours of purchase

CONDITIONS OF RETURN
Buyers are responsible for return postage costs (non-refundable) and please obtain proof of posting when returning items.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
No return = no refund (refunds take 3-5 working days)

REFUNDS
once the item has been returned, a refund of the original purchase price and original postage costs (unless Free P&P then only the purchase price will be refunded)

ADDRESS
make sure your address is up to date in PayPal as I am not responsible if your item is sent to the wrong address.

UNDELIVERED ITEMS
If for any reason your item is undelivered by Royal Mail and not collected from the sorting office and returned to me in an unused state, then a full refund will be issued on request.

Additional

OTHER INFORMATION:
All fabrics, interfacing, magnetic clasps etc are sourced from the UK.

All items in my shop are handmade by me in a smoke free and pet friendly environment. The photo's you see are the items you will receive, they are not 'stock' photo's.

PRIVACY POLICY
Your shipping and billing address and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
You can read the full version here http://www.solsticedays.co.uk/shop_information_GDPR.htm

ORDER BOOK  
My order book is currently closed.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Please read the Etsy Privacy Policy to learn more about its privacy practices.

PERSONAL INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorise Etsy to provide to me), such as your name, email address, postal address, payment information and details of the item you are ordering.
You may also choose to provide me with additional personal information (for example any custom orders)

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
To comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, address fraud, other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Data Retention
I keep your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

All records are held securely on electronic devices with passwords. I have up to date and secure firewalls on all electronic devices and I hold any paper versions of your information for 12 months for tax return purposes.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them.

In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Joanne Penney, am the data controller of your personal information. If you have any questions or concerns, you may contact me at
sales @ solstice-days.co.uk
Alternately, you may mail me at:

10 Downing Square, Penistone, Sheffield, S36 6AY

Frequently Asked Questions

SIZING DETAILS

Item measurements can be found in the description, however this varies due items being handmade

POSTAGE & PACKAGING (UK)

**Postage - items are posted signed for and is expected to arrive within 3-5 days, however this can be upgraded to 1st class upon request

**Postage - can be combined for multiple orders and any excess is refunded back to the payment method used

**Packaging - items gift wrapped in tissue and PIP boxes used for Keyrings / Make Up Bags and Shopping Bags

I am looking to become more eco-friendly and use cardboard boxes as well for Peg Bags & all Bags later this year**

**Marked As A Gift** - please note this means that the invoice is sent without prices and the order is not actually gift wrapped or a message written as I don't currently offer this service.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Please note, current processing time is 2-7 days, 2 days for items in stock, 7 days for made to order items.

This is the time it takes to make an order, then pack and ready to post.

Once posted, your order will arrive in 2-3 days (1st class) and 3-5 days (2nd class)

**Update 2020** - please note there are delays at the moment with Royal Mail

WHERE CAN I FIND SOLSTICE DAYS?

You can follow @solsticedays64 on Instagram, Facebook and Twitter for any savings codes, sales and offers.

Offers are also in my shop announcement.

PHOTO'S

The items you receive will be the photo shown, unless it states Made To Order on the listing.

CHARITIES

My chosen charities for 2020 are :
VHL - https://vhl-uk-ireland.org/
and Sew Powerful - https://sewpowerful.org/

Please don't message me for donations for your charity as I am unable to help.

FACE COVERINGS/FACE MASKS

**STRICTLY NO RETURNS DUE TO HYGIENE REASONS**

*Please note handmade masks are not medical grade.
*Please wash face mask before use.
*The mask is reusable, so after each wear, it should be washed.
*Hand wash or machine wash at 60 degrees
*Allow to dry naturally, do not tumble dry.
*Do not iron elastic
*Do not bleach.

**Nosebar - an aluminium insert for over the nose for a better fit, useful for glasses wearers**

*Filter - PM 2.5 Activated Carbon filter, use for up to 60 hours before disposing - not reusable and cannot be washed*

**Masks sent in a plastic resealable storage bag**

All my masks are handmade to order.

**Children - currently not making masks for children**

OTHER INFORMATION

All items in my shop are handmade by me in a smoke free and pet friendly environment.

Legal imprint